TERMS AND CONDITINONS
Welcome to our website! Before using our services, please carefully read the following terms and policies, which apply to all your transactions and interactions on our website.
- One-Time Sales vs. Subscription Purchases
When shopping on our website, please note the following:
One-Time Sales: The vast majority of our kitchenware is sold as a one-time sale. You will pay the corresponding fee and receive the purchased goods after placing an order. After purchase, all transactions will be considered final unless there are quality issues or other specific circumstances.
Subscription Purchases: For certain products (such as regular restocking of kitchenware, ingredient kits, etc.), we may also offer subscription options. Subscription purchases will automatically renew monthly or quarterly. The associated fees will be stated at the time of your first purchase and you will be notified before the start of each cycle. You can cancel your subscription at any time through your account settings.
- Billing Terms
You will need to provide valid payment information during the purchase process. We support various payment methods, including credit cards, debit cards, and other payment platforms.
All prices are displayed in local currency and include applicable taxes and fees. We reserve the right to change prices at any time, but the price displayed in the order after you confirm the order is the final price. For subscription purchases, your account will be automatically charged on schedule until you cancel your subscription or your payment information expires.
- Modifying and Cancelling Orders
You can modify or cancel your order at any time before order confirmation. After order confirmation, cancellation may not be possible due to product preparation. In case of special circumstances, please contact our customer support team promptly. - Return and Exchange Policy
If the product is damaged during delivery or has quality issues, please contact us within seven days of receiving the product, and we will provide a return and exchange service. Please refer to our return and exchange policy for more details. - Contact Us
If you have any questions about this policy or need further information, please feel free to contact our customer support team:
Email: anna@statzil.com
support@statzil.com
Thank you for choosing our kitchenware. We hope you enjoy cooking with our products!
