RETURNS OR EXCHANGES

Thank you for choosing statzil.com. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, here is our refund and return policy:

Return Conditions

You can request a return within 7 days of receiving the item. Returned items must be in their original condition, unused, and in their original packaging.

If the item is damaged during shipping or has a quality issue, you can choose to receive a refund or exchange.

Refund Request Process

Please contact customer service via email (anna@statzil.com, support@statzil.com) and provide your order number and reason for return.

We will review your request and provide further return instructions after confirming that the return meets the requirements.

Return Address

Please send the returned item to the following address:

Return Address:

300 LINCOLN VILLAGE CIR 213 LARKSPUR, CA 94939

Refund Processing

After receiving the returned item and confirming its condition, we will process your refund within 7 business days. The refund will be returned to your original payment account. Please note that your bank may require additional processing time to process the refund.

Return Shipping Costs

For returns due to quality issues or incorrect shipments, we will cover the return shipping costs.

If you are returning an item solely for personal reasons (e.g., dislike, wrong size, etc.), you will be responsible for the return shipping costs.

Important Note

Please include your order number and reason for return in the returned package so we can process your request promptly.

We do not accept unauthorized returns. Please contact customer service before requesting a refund.

If you have any questions about the above refund terms, please feel free to contact our customer service team. We are happy to assist you.